Your new company

The company is a major player in the manufacturing sector, with a turnover of over CZK 2 billion and approximately 800 employees. It specializes in the production of electromechanical controls for passenger cars and is part of a global group based in the Far East.

Your new role

We are looking for a proactive and analytically focused candidate for the position of Customer Complaints Management Specialist.

The main tasks will be:

• Controlling and tracking customer complaints (GCA, 8D) and turnaround times (TAT).

• Actively collaborate to investigate causes of complaints, approve corrective and preventive actions.

• Tracking customer complaints in the field, approving reports and monitoring TAT.

• Continuous monitoring of the effectiveness of the measures taken and support in the implementation of new processes.

• Ensuring customer satisfaction.

What you'll need to succeed

• Education: technical high school (minimum) or technical/managerial university (ideally).

• Experience in the field.

• Communicative knowledge of English and German (written and spoken).

• Technical knowledge: Knowledge of ISO 9001, ISO 14001, IATF 16949, QS 9000 and other relevant standards.

What you'll get in return

• work in a dynamic team and pleasant working environment

• the opportunity for self-fulfilment in key positions

• 7.25 hour working hours

• 25 days holiday

• all-day meals at a subsidised price

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.