Your new company
For our client, a claims-handling company, we are currently looking for a Customer Support Coordinator with English.
Your new role
- Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and others.
- Coordinate adequately all logistic arrangements locally and internationally.
- Have a good knowledge of all products, and be able to fast and efficiently check policy terms and conditions required for the case.
- Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
- Register all communications and act on the systems provided by the company (Globo, Outlook, telephone system and others)
What you'll need to succeed
- Advanced English (company's language);
- Experience in customer service is an advantage.
- Good level of organisation, multitasking, and effective time management
- Ability to analyse a situation and find a solution;
- Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after the probation period
- Important: Work and residence permit in the Czech Republic.
What you'll get in return
- Quarterly bonuses;
- Meal allowance;
- Multisport card;
- Sick days;
- Company contribution to language courses;
- HO allowed;
- Flexible planning of shifts (part-time also possible);
- Multinational environment and daily communication in foreign languages.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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