Your new company

Our client is a global leader in technology, dedicated to enhancing productivity, sustainability, and agility for manufacturers worldwide. With a workforce of over 28,000 employees, they are committed to making a positive impact on the world. Their clients include companies that contribute to global food supply, life-saving medicine, clean water, and green mobility. They are looking for innovative thinkers and problem solvers to join their dynamic team.

Your new role

We are seeking a Customer Care Agent to join our client's team in Brno. In this role, you will support both pre- and post-sales services, ensuring excellent customer service. You will report to the General Manager of the Czech Cluster and work on a hybrid schedule.

• Engage with customers to offer details on pricing, availability, delivery expectations, and order tracking, as well as expedite orders when necessary.
• Promote and sell electronic repair services and spare parts to end-users through online and phone sales channels.
• Provide comprehensive information about service offerings, resolve any misunderstandings or disputes, and coordinate with management and technical teams to meet customer needs.
• Assist Managers and Technical staff with administrative tasks.
• Deliver exceptional customer service to both internal and external clients.
• Manage and prioritize your workload effectively.
• Demonstrate initiative while working collaboratively within a team.
• Ensure all deliverables meet the terms of the Customer Agreement.
• Actively seek and participate in opportunities for both technical and personal development.

What you'll need to succeed

• Fluent in both Czech and English
• High School diploma or Business Academy degree
• Proficiency in MS Office
• Proactive attitude and willingness to engage in professional development
• Experience in administrative tasks within a customer service environment
• Strong team player with the ability to prioritize and manage workload

What you'll get in return

• Comprehensive mindfulness programs with premium membership to Calm
• Volunteer Paid Time Off available after 6 months of employment
• Company volunteer and donation matching program
• Employee Assistance Program
• Personalized wellbeing programs through the OnTrack program
• Access to an on-demand digital course library for professional development
• Additional local benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.