Customer Support Agent

Customer Support / English / MS Office

Your new company

Our client is a global leader in technology, dedicated to enhancing productivity, sustainability, and agility for manufacturers worldwide. With a workforce of over 28,000 employees, they are committed to making a positive impact on the world. Their clients include companies that contribute to global food supply, life-saving medicine, clean water, and green mobility. They are looking for innovative thinkers and problem solvers to join their dynamic team.

Your new role

We are seeking a Customer Care Agent to join our client's team in Brno. In this role, you will support both pre- and post-sales services, ensuring excellent customer service. You will report to the General Manager of the Czech Cluster and work on a hybrid schedule.

  • Engage with customers to offer details on pricing, availability, delivery expectations, and order tracking, as well as expedite orders when necessary.
  • Promote and sell electronic repair services and spare parts to end-users through online and phone sales channels.
  • Provide comprehensive information about service offerings, resolve any misunderstandings or disputes, and coordinate with management and technical teams to meet customer needs.
  • Assist Managers and Technical staff with administrative tasks.
  • Deliver exceptional customer service to both internal and external clients.
  • Manage and prioritize your workload effectively.
  • Demonstrate initiative while working collaboratively within a team.
  • Ensure all deliverables meet the terms of the Customer Agreement.
  • Actively seek and participate in opportunities for both technical and personal development.

What you'll need to succeed

  • Fluent in both Czech and English
  • High School diploma or Business Academy degree
  • Proficiency in MS Office
  • Proactive attitude and willingness to engage in professional development
  • Experience in administrative tasks within a customer service environment
  • Strong team player with the ability to prioritize and manage workload

What you'll get in return

  • Comprehensive mindfulness programs with premium membership to Calm
  • Volunteer Paid Time Off available after 6 months of employment
  • Company volunteer and donation matching program
  • Employee Assistance Program
  • Personalized wellbeing programs through the OnTrack program
  • Access to an on-demand digital course library for professional development
  • Additional local benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


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Souhrn

Typ úvazku
Hlavní PP
Odvětví
Inženýrské služby
Lokalita
Brno - Mesto
Obor
Inženýring
Ref:
1191877

Spojit se s konzultantem

Kontaktní osoba: Stepanka Peterkova, odborný konzultant spravující tuto pozici, Pobočka: Brno - EN
Hays Czech Republic, s.r.o., Moravské náměstí 3

Telefon: 771124053