Your new company

Your new role

• Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and others.
• Coordinate adequately all logistic arrangements locally and internationally.
• Have a good knowledge of all products, and be able to fast and efficiently check policy terms and conditions required for the case.
• Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
• Register all communications and act on the systems provided by the company (Globo, Outlook, telephone system and others)

What you'll need to succeed

• Advanced English (company's language);
• Experience in customer service is an advantage.
• Good level of organisation, multitasking, and effective time management
• Ability to analyse a situation and find a solution;
• Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after the probation period
• Important: Work and residence permit in the Czech Republic.

What you'll get in return

• Quarterly bonuses;
• Meal allowance;
• Multisport card;
• Sick days;
• Company contribution to language courses;
• HO allowed;
• Flexible planning of shifts (part-time also possible);
• Multinational environment and daily communication in foreign languages.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.